Nordstrom

Was a little bit disappointed with their customer service. Ordered a Nuna Carseat in store and was supposed to pick up it up curbside. Called them with the number they provided, but they kept on putting us on hold for so long. They transferred the call to a different department but still no help. When they finally said its on the way we waited for more than 30 mins at the curbside pick up, but still did not arrive. My husband and I ended up on going back inside the store to pick it up ourselves. He even carry the carseat himself because we don’t want to wait more time since we have a baby waiting in our car with our family.

Nordstrom, for me, has been a reliable go-to in the world of fashion. However, there’s room for improvement, especially in terms of stocking the brands I particularly admire. It’s disappointing to find that the store consistently lacks the specific brands and styles I seek. The customer service at Nordstrom has always been exceptional, and the staff is attentive and eager to assist. The store’s layout and organization are clean and inviting, providing a pleasant shopping environment. Despite these positives, the absence of certain brands has somewhat diminished my overall shopping experience. I believe Nordstrom could enhance its offerings by diversifying its brand selection and ensuring a broader range of styles are consistently available. In conclusion, Nordstrom remains a reputable store with outstanding customer service and a welcoming atmosphere. However, taking steps to address the inventory gaps and expanding the range of brands would make it an even more compelling destination for avid shoppers.

This has to be the most pretentious and rude Nordys I've ever visited. What happened to their stellar customer service? When did profiling, and dare I speculate racism, creep into their employees? We were shopping for a Gucci bracelet. We called the store to make sure they had it before making the 2 hour journey. The person on the phone was friendly and confirmed they had it, so we headed their immediately. On our way, we ordered it online for pick-up to make sure we secured the bracelet. When we walked through the jewelry department, we were NEVER approached by anyone. Despite making eye contact with ALL of the "not with another customer" employees. We were simply ignored. We purposely got in their personal space, to force a hello , or how can I help you...nothing. Maybe my brown skin was a few shades too dark for their liking? They were all Caucasian and would only acknowledge other Caucasian or Asain customers. Because they are the ones with money to spend? Maybe I wasn't dressed in enough designer brands? It made me sick to my stomach. We decided to go upstairs to the online pickup spot to see if by chance they had pulled it in the last few hours. After waiting in line, the guy there told us to go to the adjacent cash register and that employee could help look it up for us. There was a man she was helping so we got in line. Another person got in line behind us and we waited. Once she was done with the man, the man and employee walked away. We thought she was helping him grab something or show him something but time ticked away. I went to go look to see where she went and if she was coming back. She was gone!!! She left us in line without saying a word! Were we that repulsive? We felt invisible. Another employee, from another department (high fashion?), asked if we needed help. Finally!!! We are seen! Someone cares!!! Here name was Meriam, and she was our hero. We told her our story. She was VERY apologetic. She went above and beyond to help us. She had us sit comfortably in her area, gave us water, and hunted down our order for us. She was amazing and is what I've grown accustomed to know as a Nordstrom employee. She is the example. She told us they didn't have a Customer Service Department because it was every employee's job to ensure the highest level of customer service...but it appears she is the ONLY one that got the memo and should be commended!

Customer service is nonexistent if you’re Black unfortunately. They’ll either hover and follow you, but will not ask if you need help. Or they’ll go out of their way to help white customers, even if I’m standing at the counter holding hundreds of dollars worth of clothing waiting to purchase my items. This has been consistent for a few years of me regularly shopping at this location, and I sincerely thought I was imagining things at first. It wasn’t until I mentioned these situations to a white friend who was with me on one occasion, that I realized that this is an unfortunate element to the experience here. He noticed the difference in treatment and service as well. In fact, they proactively helped him TWICE, while it took me about 10 minutes to get someone to check a size for a Ted Baker polo I wanted. My visit today was no different. No help at all, but at least 5 different associates folding, and laughing amongst themselves instead of politely checking in with me. No biggie, it happens. But several times, the same associates stopped to have a conversation with an older white couple, who were just standing around drinking coffee, and now forming a circle in the men’s wear department. No products in hand, but chatting with the staff(up to about 3 at one point) while Im looking for sizes on the racks. When I finally found a shirt I liked, I went to the register to purchase my shirt. No one was at the register, but several were around it. Finally, an associate named Marcia went behind the register and began talking to her coworker. I stood there waiting expectantly but didn’t even get a greeting. After a while i politely asked if I can purchase the shirt, to which Marcia replied: “Oh I didn’t realize you were looking to buy, I thought you were just standing there waiting for someone.” Standing there waiting for someone, while looking directly at the two individuals behind the register…Convenient. But I didn’t even buy the shirt anyways, because although it was on the 60% off rack, Marcia informed me that it’s “UP TO 60% off.” Another convenient moment. When I pointed to the handwritten sales price that looked to say $47, Marcia explained that she thought it was $47 too, but it’s actually $97. “It looks like a 4 but in reality it’s actually a 9. Sorry about that”. Well strike 3 for me I guess. So much for my Nordstroms batting average 😂😂 I hope changes are made. You can’t change a person’s implicit bias. If they think white customers are more beneficial to their commission bottom line than Black customers, then that’s just unfortunately the way it’s always going to be for these individuals. HOWEVER, some basic customer service training wouldn’t hurt, because the customer experience they consistently provide is absolutely ATROCIOUS. Thank you for coming to my TED talk 🤓

Javier's at Westfield UTC: Friends of ours took us out to dinner to this place. It is a rather local chain but really commendable. not cheap. main dishes are between 28 and 79 USD. The interior design is really cool, the place has a vibrant atmosphere. The food was really good Mexican cuisine. But it is more the place than the kitchen which makes this restaurant stand out.